Our Delivery
Our # 1 goal is the total satisfaction and trust from our customers throughout New Zealand.
Nationwide delivery
Whether you're local or in the middle of nowhere, we have you covered.
Fuss-free shipping
All orders include Track'n'Trace Courier around New Zealand.
Discreet Packaging
We take your privacy seriously, all orders
are delivered in blank boxes.
Kiwi customer service
If there is something we stand by, it's our customers and making sure we do you right.
Delivery
Process
ORDER PLACED
Once you have placed your order through our online store you will immediately enter the queue for the distribution team to package up and prepare your items for the courier to collect.
ORDER SHIPPED
Orders placed before 1pm: We will aim to have these collected by the courier the same day, however, this is not guaranteed and it may go the following morning.
Orders placed after 1pm: Will be collected by the courier the following morning, if you order after 2pm on Friday or anytime in the weekend then you can expect your package to be collected by the courier Monday morning.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you.
ORDER DELIVERED
Delivery times can vary depending on the product, small items and single box consignments are quick 2 - 3 nationwide, however, if you get a gym package it can weight upwards of 300kg so please allow a few extra days for mainfreight to deliver.
If you are rural then please be patient and allow for an additional day for the driver to reach you.
If your package is damaged during transit there is no need to stress as you simply need to contact us, we will replace the damaged item and will organize for the courier to collect the damaged product from you to be sent back to us.